FAQ

Shipping / Returns

Order Notes


Packing
We will pack and despatch your order on the same business day if you place your order before 11am.

Otherwise, please allow 1 business day for your order to be packed & despatched. 

Australia

Your order will be posted through one of our Carriers listed below:

AustraliaPost
CouriersPlease
Fastway
TNT
AlliedExpress
InXPress

as a tracked parcel, please check their website for accurate times for your city. All orders are shipped from Sydney, Australia. There is a flat fee of $10 standard shipping and $15 express shipping. Free standard shipping is provided for orders over $100.

Estimated delivery times are provided from the digital tracking links that will be provided to you via email or SMS. We typically find that express orders placed from larger cities such as Melbourne, Geelong, Brisbane, Gold Coast, Adelaide and Tasmania receive their order next business day.

Overnight express orders are only delivered overnight on business days. If you order an overnight express on Thursday night or Friday day, it will be delivered on Monday the following week.

International

Your order will be posted through one of our Carriers listed below:

AustraliaPost
InXPress

Please check their website for accurate times for your city. All orders are shipped from Sydney, Australia. There is a flat fee of $30 AUD for shipping. This does not include duties and customs which may be incurred at receiving port of country.

Target delivery dates are based on historic performance and are subject to changes without prior notice. Any delay at the destination countries is beyond our control. Delivery to areas outside of major cities, or where your shipment is dutiable or held at customs may take longer.

Estimated delivery times are provided from the digital tracking links that will be provided to you via email or SMS.

Rarely, an International Package may be held by customs which then produces a customs fee - we do not take any responsibility for this payment and it is up to the customer to pay this fee.

RETURNS

At Clear Collective, as our products are of hygenic use on faces, we do not offer returns.

REFUNDS / EXCHANGE
If you have received damaged goods, please contact us @ info@clearcollective.com.au and we can offer a refund less the shipping or exchange/replacement product with additional shipping send out chargeable.

For faulty items - You must ship the item back to us within 14 days in order to process a refund or exchange.

If you wish to cancel your order, please email us at info@clearcollective.com.au and we will see what we can do for you.

Unfortunately if we have already begun packing/shipping your order you cannot cancel.

*All prices listed on the website are including 10% GST charge, this will be itemised at the checkout and invoice*

Care Instructions

Replacement carbon filters come as a set of two. Please open all packaging to check that you have received the correct number of filters with your order.

All reusable masks have filters that will last for 7 days or approximately 50 hours of use. After this time, please dispose of the filter and follow the cleaning/care instructions for the mask itself.

There are 3 x different sizes of filters, adult and kids and neoprene - please make sure to purchase the right size when replenishing filters
https://www.clearcollective.com.au/collections/filters

Filters should be removed from the pouch prior to washing your mask.

Each product on our store will have care instructions on how to correctly care for and clean it.

Reusable masks should be washed every 5 days during heavy use. Gentle hand wash with hot soapy water and allow to air dry.  Do not tumble dry or use harsh soaps.

Disposable masks will last for 7 uses when using 8 hours a day.

Filter inserts should be removed before washing your mask.

Valves cannot be removed so should be allowed to dry fully prior to use.

Adult Reusable: 22cm x 18cm
Kids Reusable:14.5cm x 9.5cm
Adult Neoprene:
20cm x 12cm
Adult Disposable: 21cm x 12.5cm

Reusable Masks are adjustable on the ear straps to ensure a comfortable fit for faces of every shape & size. 

Disposable Masks aren't adjustable however you can knot the ear straps to tighten them for a more snug fit. 

Media

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