Reusable masks should be hand washed every 5 days during heavy use. You may wash your mask more often if desired.
Hand wash your mask gently with hot soapy water taking care around any valves or trims. Allow to fully air dry prior to use. Do not machine wash, tumble dry or use harsh soaps.
Valves can be taken apart and put back together and cleaned seperately also - the instructions are shown here
Disposable masks will last for 7 uses when using 8 hours a day.
Filter inserts should be removed before washing your mask. Filters cannot be washed. Filters should be discarded if they become wet.
Australia
FREE Standard
$15 Express
$20 Overnight (Melb Metro Only)
Quoted on Checkout 3 Hour / Same Day Delivery (Syd Metro Only)*
*3 Hour / Same Day Delivery is automatically shown on checkout for eligible areas.
Clear Collective does not control which areas 3 Hour / Same Day Delivery is available - this is automatically loaded from our shipping System Shippit and subsequently from their carriers (Bonds / Allied Express).
Generally areas in Sydney CBD + Metro should be available.
If you do not see the option after inputting your Shipping Address - then this is not eligible with Bonds / Allied Express couriers.
New Zealand
$10 Standard
$20 Express
International
$30 Standard
Returns
Please choose your product carefully, as the masks are a hygienic product used on faces, we do not offer returns on purchases because of change of mind. We will replace or refund products that are faulty or fall under standard practice of Australian Consumer Law.
Refunds/Exchanges
If you have received faulty goods, please contact us at info@clearcollective.com.au with description and photos of the issue and we can offer an exchange/replacement product or a refund.
Cancellations
If you wish to cancel your order, please email us at info@clearcollective.com.au and we will see what we can do for you.
Unfortunately if we have already begun packing/shipping your order you cannot cancel or make amendments to your order.
